SaaSquatch Integrations
Feature Documentation
During my tenure at SaaSquatch, I became the company Subject Matter Expert for many of our custom integrations, including our integration for Salesforce which I helped develop.
SaaSquatch
Collated Samples
Content Architecture
Developer Content
Feature Documentation
User Guides
JavaScript SDK
Integrations
Salesforce
CRMs
Stripe
Recurly
Tango Card
Payment Providers
Reward Providers
Referrals & Attributions
eCommerce
Software as a Service
Marketing Technology
SaaSquatch
Before we had any formal technical writers at SaaSquatch, I created and maintained company-wide technical process, product and installation documentation.
Before we had any formal technical writers at SaaSquatch, a B2B affiliate software startup, I created and maintained company-wide technical process, product and installation documentation. Using Contentful and a bit of cobbled together code, I overhauled our public knowledge base with a focus on accuracy, client accessibility, increased internal ease of upkeep, and future extensibility.
Technical Writing
Engendering empowered users through effective guidance content.
Along with a love of gratuitous alliteration, I truly enjoy authoring user guidance content. That’s because I believe that great guidance content empowers users, and empowered users get excited about product.
While the following samples are quite dated before I refined my voice in an official technical writing role, I’ve included them for completion and progression value:
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Copywriting
Driving action and building connection through technical insight.
To me, software storytelling goes beyond simple feature highlights — culminating in tangible statements of value for users.
Below is the very first article I wrote for SaaSquatch. While it feels a bit rough now years later, it still showcases my consistent author voice: